POLICIES AT HAIRYCOBRIDER EQUESTRIAN ESSENTIALS
Service as It Should Be
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Terms and Conditions
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
Website access
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
Website uptime
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
Disclaimer
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
Shipping
1.16 Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.
1.17 Please allow for up to 7 working days for delivery following the dispatch of your order.
Cancellations, returns and refunds
1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
1.19 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
1.20 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
1.24 You will not have any right to cancel an order for the supply of any of the following goods:
(a) medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.
(b) a contract for passenger transport services - such as bus, rail or flight tickets.
(c) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.
(d) the supply of goods that are made to the customer's specification or are clearly personalised.
(e) the supply of goods that are liable to deteriorate or expire rapidly - such as a delivery of fresh flowers or meat.
(f) the supply of newspapers, periodicals or magazines.
(g) the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance - for example, hotel bookings, courier services, car hire, restaurant bookings and theatre tickets for specific dates.
1.25 In addition you will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.
(c) combine goods with other goods after delivery so that they become inseparable.
ADDITIONAL RETURNS INFO
Summary
We are happy to exchange or refund items not suitable subject to our Returns Policy. On receipt and inspection of your goods (please note: the law states inspection means to examine and does not permit you or your horse to wear or use the items) you deem them as unsuitable and wish to return them you must notify us you wish to cancel the sale within 14 days of receipt of your goods by email, including your order number in the request so we may locate your details. We will then send you a return form via email together with a unique return code. No items will be accepted back to hairycobrider without a return code and return form. If these conditions are not adhered to we reserve the right to place your exchange/refund request on hold until such time that the stated documentation is received; we will of course contact you again to request this if this is the case. All items must be returned to our premises within 7 days of us issuing you with a returns code and return form, and this return is made at the sender’s cost. We recommend you use a signed for or recorded service. Hairycobrider is not responsible for the goods until they are back in our possession. Where a refund has been sanctioned we will refund correctly returned items, within 28 days of the item/s receipt to Hairycobrider, via the same method as payment was made. Items sold under special offer eg. buy one get one free items, package sets and wholesale items must be returned as a whole, we cannot refund individually when items are sold as part of a set.
Non-Refundable Items and Costs – PLEASE READ BEFORE YOU BUY.
1 . NON REFUNDABLE = Any item returned in less than perfect condition e.g. Items not in original packaging, creased, marked, tags missing, incomplete or rugs tried on horses without the use of a cotton sheet underneath resulting in hair on returned rug making it unfit for re-sale.
2. NON REFUNDABLE: Any item sent back without the correct paper work.
3. NON REFUNDABLE: Special Orders i.e. orders made to individual specifications, design or measurements.
4. NON REFUNDABLE: Undergarments, riding hats, jewellery, horse bits, lotions, potions and powders due to hygiene reasons. (If unsure please email before you buy).
5. NON REFUNDABLE: Customers requesting a return after 14 days of receipt of item.
6. NON REFUNDABLE: Items returned after 7 days of the return form being issued.
General Notes
Please take care of your items when examining them; it is your legal duty to do so. We cannot make a full refund on saddles that are marked in any way, including marks on girth straps. We will not refund leather boots that have creases or that have been worn outside. When trying on leather boots if the boot does not do up easily – then the boot does not fit you – if you try to force them the zip may burst. When trying a rug on your horse, please do so over a cotton sheet, we will not accept any rugs on our premises that have been dirtied (Health and Safe Act 1972). For safety reasons all equine attire is made to break under pressure through incident, bad fit, etc. For example; we are not responsible for tears in rugs, tight straps breaking when horse rolls, buckles giving on ill fitting rugs, head collars breaking if horse pulls back – these are just a few examples of how horse attire can be damaged. The list is endless but please use common sense and question how the item has become damaged before you complain that the item is at fault. The above also applies for human attire. In the event you force zips/break straps etc, you are in breach of your statutory rights whilst examining an item, so please take reasonable care of the item in your possession, to avoid making it invalid for refund.
If you return an item as damaged and we suspect that you have deliberately tampered with or broken the item and claimed goods were faulty on issue we will take the necessary action to recover losses in court and involve the police to deal with any criminal fraud. Goods returned under complaint must be clean/dry (Health and Safe Act 1972) and will not be accepted back on our premises without prior consent from Hairycobrider. Goods returned under complaint will be examined by us on return who may seek further expert advice when needed. This process may take up to 28 days before we can update you on any outcome. Wear and use of an item prior to the item developing a fault will be taken into consideration when issuing a refund on an item returned under complaint; and subsequently if we agree an item is faulty a refund will be made on that basis. If a customer uses an item after fault has appeared under English Law the customer is deemed as accepting the fault. All Returns of any nature must include a return code and relevant paperwork mentioned in our general return policy. This information does not affect your statutory rights.
Please email susannah@hairycobrider.co.uk to obtain your returns code. Once the code has been obtained please return your goods, with the completed form (containing the code) and to:
Newland Hall
Newland
SELBY
YO8 8PS
If using Hermes to return goods must be sent to
127 Main Road
Drax
Selby
YO8 8NJ
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.